Service

A: This is our routine handling procedure for our customer complaints.
Reserved Sample
For each shipment from Jabra Sanitary, we keep 1 to 2 pcs in our inventory for at least a year for traceability.
Recall a Claim Sample
If there are functional issues with any product, we recall a sample for investigation. If it's our responsibility, we provide a free replacement.

A: Our two years warranty is provided at no additional cost and is effective immediately following the purchase of your Jabra sanitary wares.

A: It usually takes 20 to 30 days for production and delivery. Transit times typically may be different depending on where you are located.

A: Yes. Here are the steps to request your sample:

01 Select the Product Model
Choose the specific product model you are interested in.

02 Inquire About Pricing and Shipping
Gather information on the cost of your sample and the shipping methods.

03 Payment and Shipping Arrangements
If you accept the price, follow our guidelines for payment.

04 Confirm Shipping Details
Confirm the details including address, shipping method, etc. for delivery.

05 Receive and Review Samples
Once received, carefully inspect them to ensure they meet your quality standards.

A: Thanks for your interest in working with us.
Hope we can have a chance to offer you a suitable bathroom solution and serve you.

Step 1: Choose the Right Product
Pick the toilet models to suit your needs or order samples for your evaluation.

Step 2: Confirm Your Order
Confirm the price, quantity, packaging, delivery time, and payment terms.

Step 3: Production Begins
Our production team will plan to manufacture and ensure timely preparation.

Step 4: Quality Check
You can arrange for a third-party inspection, or we provide our quality report.

Step 5: Package and Shipping
We book the shipment in advance, load the goods on time, and provide the Bill of Lading, packing list, invoice, and Certificate of Origin (C/O) for customs clearance.

Step 6: Goods Receipt and Inspection
The receiving party inspects the goods to ensure they are in the expected condition and quantity.

Step 7: Quality Assurance
If discrepancies or quality issues are identified, the receiving party communicates with the supplying factory to address and resolve the concerns.

Step 8: After-sale Service
Our factory will address concerns and any post-purchase issues that may arise. Feedback is collected and analyzed. And handle returns and warranty claims.

Step 9: Long-term Relationship Building
Our factory will maintain a strong, mutually beneficial business relationship with our partners.