FAQs

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About Toilet
Q:  
What are one-piece and two-piece toilets?
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A: One-piece toilets have a seamless design where the tank and bowl are integrated into a single unit, offering a modern look and easier cleaning but typically at a higher cost. In contrast, two-piece toilets have a separate tank and bowl, making them more traditional and often more affordable, though they may require more maintenance due to the seams between parts.
Q:  
What is the material of the smart toilet?
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A: The material of a smart toilet is typically high-quality ceramic for the main structure, providing durability and a smooth, easy-to-clean surface. Additionally, smart toilets may incorporate components made from stainless steel, plastic, and silicone for the electronic parts, nozzles, and other features like heated seats and bidet functions.
Q:  
What is the material of your smart toilet cover?
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A: The lid of smart toilets is often made of ABS plastic, known for its strength and resistance to impact.
Q:  
What’s the voltage?
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A: The voltage for a smart toilet typically ranges between 110V to 220V, depending on the region and the specific model.
Q:  
What features should I consider when purchasing a toilet?
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A: When purchasing a toilet, consider the following features:
Type: Decide between one-piece or two-piece toilets based on your preference for design and ease of cleaning.
Flushing System: Look for efficient flushing systems that conserve water while providing powerful performance, such as dual-flush options.
Bowl Shape: Choose between round or elongated bowls; elongated bowls offer more comfort, while round bowls save space.
Height: Consider the toilet height, with standard height or comfort height (taller) options available to match your comfort needs.
Material: Ensure the toilet is made from durable materials like high-quality ceramic or vitreous china, with features like an ABS plastic lid for added durability.
Smart Features: If considering a smart toilet, check for features like heated seats, bidet functions, automatic flushing, and self-cleaning capabilities.
Installation and Maintenance: Think about ease of installation and long-term maintenance, including accessibility of replacement parts and compatibility with your bathroom’s plumbing.
Q:  
Why should we choose an instant heating smart toilet?
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A: Choosing an instant heating smart toilet provides the advantage of immediate access to warm water for bidet functions, ensuring comfort without the need for a pre-heating tank. This feature is energy-efficient, as it heats water on demand rather than maintaining a reservoir of hot water, reducing electricity usage.
Additionally, instant heating eliminates the risk of running out of warm water during use, offering a consistently comfortable experience.
Q:  
How to install the smart toilet seat? Is it difficult?
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A: Installing a smart toilet seat is generally not difficult, especially with the online guide provided by Jabra Sanitary, which walks you through the process step-by-step. However, in more complex situations or if you encounter any issues, it's advisable to seek help from a professional technician to ensure proper installation and functionality.
Q:  
What certifications do you have for your smart toilet?
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A: Jabra Sanitary is a manufacturer of sanitary ware that has been approved by ISO 9001. We offer smart toilets that are CE-certified, and we also have some products listed with ETL/CUPC for those who are selling to the North American market.
We also offer certificates for environmental management system conformity, occupational health and safety management system conformity, quality management system conformity, and more. If you require additional certificates for your projects or market, we are also able to assist.
Q:  
Do Jabra Sanitary toilets comply with local and national water conservation and plumbing code requirements?
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A: All Jabra Sanitary products meet or exceed industry standards such as ANSI, UPC, CSA, and other local and national code requirements. In addition, we have rigorous internal testing and quality control measures in place for all our toilets. This ensures that you receive high-performing products that consistently meet your expectations.
Q:  
Do Jabra Sanitary toilets use standard replacement parts?
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A: Yes. You can purchase standard replacement parts from professional plumbing contractors or directly from our manufacturer.
In our products, we offer common tank trim options such as our exclusive flush valves and fill valves (also referred to as a ballcock), as well as the well-liked Fluidmaster 400A. At Jabra Sanitary, we continuously enhance the performance of our products and parts to ensure that you always receive the best product for your specific requirements.
About Jabra Sanitary
Q:  
Can I get a sample before placing the order?
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A: Yes! We offer the option to request samples before placing your order. Please note that there is a shipping fee associated with sample requests. Feel free to request a sample now and experience the quality firsthand!
Q:  
Can you do OEM for my brand?
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A: Yes! We provide a minimum order quantity (MOQ) of 100 pcs for OEM. You have the option to customize all the items with your logo, carton, and label.
Q:  
What Is The MOQ? Any discount if I order more?
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A: We are able to manufacture the requested quantity. For toilet models that are currently in stock, the minimum order quantity (MOQ) is 10 pcs. For customized sizes, designs, or shapes, the MOQ ranges from 100 to 1000 pcs, depending on the specific product. It is worth noting that larger quantities may result in more favorable pricing.
We offer discounts for first-time orders and orders in large quantities. For more information, please get in touch with our sales team.
Q:  
Is possible to inspect the cargo in Jabra Sanitary ware factory before loading?
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A: Yes. We encourage all customers to inspect the cargo prior to loading. Alternatively, we can provide photos or videos of the cargo before delivery.
Q:  
What's your packing method?
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A: We carefully package the sanitary wares by using foam for protection on the inside and a sturdy carton on the outside. This ensures that they are well-suited for long-distance transportation.
Q:  
What is the turnaround time on my order?
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A: Typically, the production and shipping process takes around 15-20 days. The exact shipping time will vary depending on your location and the chosen shipping method.
If the quantity is large or there are special requirements, the time may be a little longer.
We also offer expedited orders. Please contact our team, and we will determine the specific timeframe based on your needs.
Q:  
What Is Your Shipping Terms?
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A: For large production orders, we recommend shipping by sea. You have the option of choosing between Full Container Load (FCL) or Less than Container Load (LCL). When shipping LCL, we recommend using pallet or wooden box packaging to ensure the safety of the goods during transportation.
Q:  
What Are Your Payment Terms?
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A: Bank Transfer (T/T).
Q:  
What is your warranty for your bathroom products?
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A: Our standard products are backed by a two years warranty. For specially customized products, the warranty duration may vary based on specific requirements and the intended working environment.
Q:  
How Do You Deal With Any Defective Sanitary Ware?
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A: Our top priority is ensuring quality. We have a comprehensive quality control system in place to test goods and maintain quality standards before delivery.
If you receive any defective goods, please kindly provide us with photos and videos for further evaluation. We will then proceed to replace the product, refund the cost, or take appropriate actions based on both parties' opinions.
Please note that we have a 1:1 replacement policy specifically for defective sanitary ware.
About Faucet
Q: Which faucets swivel 360 degrees?
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A: Most of our semi-professional faucets have a swivel range of 360 degrees, while many non-semi-pro faucet models have a swivel range of 100 - 190 degrees. Please check the faucet specifications on the faucet product page to find the exact swivel range for the model you're interested in.
Q: What's the difference between Chrome, Stainless Steel, Stainless Finish & Classic Steel?
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A: Our metal faucet finishes may have slight differences in color, shine, and texture. To ensure a successful mix and match of your faucets and soap dispensers, please choose products with matching finishes.
* Chrome: Highly reflective, smooth finish with a brilliant, mirror-like shine.
* Stainless Finish: Slightly softer brushed finish with soft shine and a cooler coloured undertone.
* Classic Steel: Deep, rich brushed finish with a matte finish and a warmer coloured undertone.
* Stainless Steel: This gently brushed raw steel has a matte finish.
Q: What should I look for when purchasing a faucet?
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A: When buying a faucet, it's important to take into account factors such as quality, features, and style. Jabra Sanitary faucets offer an ideal blend of these three aspects!
Quality:
The Jabra Sanitary one-piece cartridge construction eliminates the need for washers or springs, which are the most common causes of leaks. This self-contained assembly has fewer parts, ensuring greater reliability and worry-free performance year after year.
Jabra Sanitary Ceramic Disc Design - This innovative ceramic disc design ensures long-lasting performance for many generations. The use of European ceramic disc cartridge technology enables smooth operation even in challenging water conditions.
Jabra Sanitary cartridge ensures a consistently smooth handle feel throughout the lifespan of the faucet. Whether you're turning it on or off, the faucet will always provide a fresh and reliable experience. The smooth handle movement allows for precise control, allowing you to easily adjust the temperature balance to your preference.
Features:
Pressure-Balancing - We've all experienced it before. The shower suddenly becomes extremely hot or freezing cold because someone starts the washing machine or flushes the toilet. Our pressure-balancing valves are designed to prevent this "shower shock."
Our Non-Tarnish Finishes offer you the choice of designer finishes that are as durable as chrome, and they come with a lifetime warranty against tarnishing, corrosion, or flaking off.
Your personal preferences may evolve, but your Jabra Sanitary faucet can remain unchanged. Our innovative universal valve system enables you to effortlessly enhance the design of your bathroom sink faucet or your tub and shower faucet without the need for any plumbing replacements.
You have the flexibility to upgrade the style at any stage of the decorating or construction process, or even switch styles in the future, without requiring any changes to the faucet plumbing.
Quick and Easy Installation -- Our products are specifically designed to be installed quickly, making them suitable for both professional plumbers and do-it-yourself enthusiasts.
Style:
Buy It For Looks. Jabra Sanitary faucets are designed to fit your lifestyle. Whether you prefer a clean and classic look or a bold and contemporary style, Jabra Sanitary offers a range of options that will complement modern decors.
Q: Is your faucet easy to clean?
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Yes, Jabra Sanitary faucets are typically effortless to clean and maintain. Our faucets boast high-quality finishes that effectively repel dirt and grime, ensuring minimal upkeep with basic cleaning solutions.
Please follow these straightforward steps:
1. Begin by using a gentle, clean cloth, along with water and mild dish soap, to effectively eliminate any water marks or dirt. It is important to ensure that the soap you use does not contain any abrasive or acidic ingredients.
2. Afterward, thoroughly rinse the faucet to completely remove any traces of soap residue.
3. Lastly, make sure to meticulously dry the faucet using a soft, clean cloth that is free from lint.
Q: Is it necessary to flush the water lines at the kitchen sink before installing the new Jabra Sanitary faucet?
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A: Yes. No matter the age or brand of your home or faucet, it's always a good idea to flush the lines. This helps prevent sediment from clogging the faucet and causing issues like poor performance or leakage.
Q: Is there an adjustment that I can make to my faucet to increase the flow of the water?
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A: In 1992, the federal government enacted the Energy Policy Act. This legislation imposed stringent regulations on flow rates. All manufacturers are required to comply with these standards and no modifications are permitted.
In certain instances, you may experience a water flow rate that is lower than the maximum allowable limit. Typically, this is caused by low water pressure, a plumbing or faucet obstruction, or a malfunctioning faucet.
WaterSense is a program supported by the Environmental Protection Agency (EPA) to encourage water efficiency (similar to the EPA's Energy Star program). A product labeled with WaterSense shows that it meets the EPA's criteria for water efficiency and performance, helping you to conserve water in your home.
Our shower heads are equipped with a pressure-compensating flow regulator, which effectively optimizes water flow based on the available water quantity. It is important to note that removing this regulator will result in a decrease in performance.
Q: What material is used in Jabra Sanitary faucet?
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Jabra Sanitary faucets are typically made from a combination of high-quality materials to ensure durability and a sleek appearance.
The main body of the faucet is usually made from brass for its excellent corrosion resistance and longevity. The surface is often coated with chrome to provide a shiny, reflective finish that is also easy to clean.
Additionally, some components or specific models may include stainless steel parts, particularly in areas where enhanced strength and resistance to tarnishing are required.
Q: What are the dimensions of my faucet?
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A: Our website lets you view the detailed product dimension sheet under the "Specs & Parameters" tab on each product listing.
Q: My exposed installation faucet is leaking at the connections. What's causing it?
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A: Before installing the faucet, make sure that the S-connections for accommodating different dimensions are installed properly and that the recommended installation dimensions are followed. It is important to use the original seals provided. If any seals are damaged, they should be replaced if needed.
Q: Does the control ball have to be replaced when the mixer ball system is serviced?
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A: The stainless steel control ball doesn't need to be replaced. Any deposits can be easily removed from the control ball using a synthetic cleaning cloth, for example.
Q: How do I install my faucet?
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A: Detailed installation instructions are included in each box.
About Bathtub
Q: What are Bathtubs Made of?
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A: Bathtubs are constructed using various materials which impact their price, longevity, and upkeep. For those with a limited budget, there are cost-effective options available, such as bathtubs made of ceramics or plastics like fiberglass.
These materials are reasonably priced, fairly long-lasting, and offer good heat retention. Keep in mind, though, that they have a slight porousness and may require extra effort during cleaning.
Q: After use, how should the bathtub be cleaned and disinfected?
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A: To minimize the risk of bathtub contamination, make sure to clean and disinfect it thoroughly after each bathing procedure.
After each use, it is recommended to clean and disinfect the bathtub using a germicidal wipe, following the instructions provided by the manufacturer.
Before implementing this practice, facilities may consider conducting a risk assessment to identify the most suitable locations for placing the germicidal wipes within the resident care areas.
It is not possible to provide a recommendation on using soap and water to clean/disinfect the bathtub because different soap products (such as antibacterial vs. regular, liquid vs. bar) are designed for use on the skin, not on the bathtub.
Q: How often should the bathtub be changed?
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A: Some bathtubs can last many decades, you should consider replacing your bathtub every 10 to 30 years depending on its material, condition, and whether it meets your current needs. Regular maintenance and prompt repairs can extend the life of your bathtub.
Q: What should I do if my bathtub has developed small cracks on the surface?
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A: If your bathtub has developed small cracks, it's important to address them quickly to prevent further damage. For minor surface cracks, you can use a bathtub repair kit, which typically includes filler material and touch-up paint, to seal the cracks and restore the surface.
If the cracks are deeper or widespread, it's best to consult a professional for assessment. In some cases, it might be more cost-effective to replace the bathtub if the damage is extensive or if the tub is older and prone to further issues.
Q: Can we modify the shape?
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A: We offer a wide range of products in various shapes. Feel free to download our catalog to have a first look. If you have any specific requirements, please don't hesitate to reach out to our sales team.
About Shower Column
Q: Are tools required to install the shower head?
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A: We suggest installing the shower head by hand initially and then completing the tightening using an open-end or adjustable wrench (avoid using a pipe wrench, pliers, or channel locks).
A half or full turn with the wrench should be sufficient. It is important not to overtighten as this could potentially cause damage to the shower head.
Q: Does the shower head work with hard water and/or water with a high mineral content?
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A: Absolutely. Jabra Sanitary will not get clogged due to mineral deposits from hard water or minerals like sand particles in the water. Just like any other object that comes into contact with hard water, there may be a build-up of minerals at the end of the shower head.
This is a minor cosmetic concern. Your shower head will not become clogged as a result of this. If it is important to you, you can prevent it by gently drying the shower head with your towel after you shower.
Q: Does the shower head work at low pressure?
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A: Yes. Our shower heads are designed to perform efficiently even under low-pressure conditions. This is achieved through the use of a self-regulating diaphragm, which effectively controls water pressure and ensures that it does not exceed the desired level.
With this feature, our shower heads maintain a consistent flow rate ranging from 30 psi to 80 psi.
If your shower head has a water pressure between 10 psi and 25 psi, please inform us, and we will install a special diaphragm to ensure the desired flow rate.
High Sierra shower heads and accessories come with rubber seals that effectively prevent leaks. You won't need to use Teflon tape when installing our shower heads.
Q: Why there is no water flowing from the shower head?
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A: If there is no water flowing from the shower head, it could be due to several reasons:
Insufficient water flow after installation is typically caused by a washer that has been left in the shower pipe from a previous shower;
Remove the shower head. Use a pencil or similar object to check the shower pipe for any stuck washers. Turn on the water to confirm that it is flowing.
Please ensure that the white filter screen is securely placed in the pivot ball and that there is only one black washer placed over the filter screen.
Some showerhead models feature a vacuum breaker in the hose. This mechanism prevents water from flowing back into the water source. If the hose is installed incorrectly, it will result in no water flow.
The vacuum breaker end of the hose should be installed closest to the water supply.
Q: How and where are floor drains installed?
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A: It is important to install floor drains at the lowest points of the areas that need to be drained. The top of the drain should be set flush with the finished floor for a seamless look.
Additionally, make sure that the drains are easily accessible for maintenance purposes. When installing drains on floors above ground level, it is recommended to use a drain with a flashing flange.
This will allow for the attachment of a waterproof membrane to the drain.
Q: Is a backflow prevention device available for a floor drain after it has been installed?
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A: Yes, you can use a compression seal-type backflow prevention device without making any modifications to the drain itself.
About Basin
Q: What types of wash basins do you have?
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A: We offer a variety of wash basins, including countertop basins, under-counter basins, and pedestal basins, among others.
Q: What material of basin do you use?
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A: Considering the style, aesthetic, and functional requirements of most people, ceramic is a popular choice. In addition to that, ceramic basins are more affordable compared to other materials.
Q: Which size should I choose for the basin?
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A: Washbasins are available in various sizes, designs, and shapes, and not all of them may be suitable for your space. It is important to take into consideration the dimensions of your bathroom before making a decision.
For example, corner basins are the ideal choices for small bathrooms, while countertop or pedestal basins are suitable for bathrooms with slightly larger spaces.
Q: What Accessories Do You Need to Go With Bathroom Basins?
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A: When installing a bathroom basin, several accessories are essential to ensure functionality, style, and convenience. Here are some key accessories you may need:
1. Taps
When selecting bathroom taps, it is important to take into account factors such as water pressure, number of tap holes, material, and style. 2. Sink Waste
A bathroom sink waste is a tube that allows water to drain out. The purpose of the basin waste is to ensure smooth water flow, preventing any overflow.
These wastes also include a plug that can be used to block the sink pipes when you want to fill the basin with water. Although it may not seem like it, basin waste is an essential component of bathroom plumbing.
3. Traps
Any wastewater from your basin units is discharged into a drainage system. This system must be effective to prevent the accumulation of waste or dirt that could cause blockages.
Q: How High Should a Bathroom Basin Be?
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A: A suitable height also provides enough room to include a vanity unit below it and a mirror above the basin, making them more accessible.
The height may also vary depending on who is expected to use the basin. If you have children or elderly relatives who struggle with standing for extended periods, you might want to think about placing the basins at a slightly lower height or choosing washstands that can be adjusted for convenience.
When selecting a washbasin, it is crucial to take into account the plumbing configuration. This will dictate the appropriate placement of the washbasin, ensuring compatibility with the plumbing and the faucet that will be used for installation.
Please ensure that you accurately measure the dimensions of the space where you plan to install the washbasin. Additionally, consider measuring the height or vertical length of the washbasin to allow sufficient space for water to flow properly and minimize splashing or water escaping from the basin.
About Kitchen Sink
Q: Single or double kitchen sink?
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A: We suggest installing a single kitchen sink for customers who predominantly use the dishwasher and to prevent dishes from piling up in the sink.
As a result, when there are a large number of dishes that cannot be washed in the dishwasher at once, people often leave a part of them in one sink to keep the other sink free. They may also choose to wash dishes by hand to have more space and comfort in the kitchen.
Q: What type of kitchen sink is easiest to keep clean?
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A: If you prefer not to clean with a cloth and cleaner, then it is recommended to choose furniture with rounded lines as they are easier to wipe compared to furniture with modern straight lines.
The under-mount sink will also be very helpful as it allows you to easily wipe away crumbs and spills from the work surface directly into the kitchen sink. You won't have to worry about small debris getting stuck in the edge of the above-counter sink.
Q: Can stainless steel sinks rust?
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A: In regards to stainless steel sinks, it is important to note that they do not rust, although they may give the appearance of rusting.
If you come across orange/red rust marks in a stainless steel sink of high quality, the source can likely be attributed to one of three possibilities:
Rust stains are not indicative of sink deterioration; they are merely deposits on the surface of the sink. Scrubbing the stains with a gentle cleanser or a metal cleaner like Flitz usually resolves the issue quickly. Make sure to clean in the same direction as the grain lines of the finish.
Q: Are your sinks sound dampened?
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A: Certainly. Our sinks are equipped with 1/8" thick sound pads and a generous layer of undercoating paint to effectively reduce noise.
Q: What kind of stainless steel do you use?
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A: Our sinks are crafted using high-quality 304 grade, 16 gauge stainless steel. Each sink is meticulously hand-welded by skilled artisans. The 304 steel is 18/8, ensuring it contains a minimum of 8% nickel.
Most stainless steel sinks are stamped or drawn, which means that the 16 gauge stainless steel is stretched when the mold is pressed into it. Despite being referred to as 16 gauge, they end up being much thinner.
Our sinks are not stretched. We begin by using a flat piece of stainless steel, which is then cut like a dress pattern, and the sides are bent upwards.
This unique process ensures that our steel is never stretched, resulting in a sink that is significantly heavier compared to 16-gauge drawn sinks. Additionally, our stainless steel is free from lead, our sinks are certified by cUPC, and they adhere to the plumbing code guidelines.
 
 
 
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Toilet Manufacturer and Supplier in China - Jabra Sanitary