About Toilet
Q:
What are one-piece and two-piece toilets?
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A: Toilets are usually available in two configurations: one-piece and two-piece designs. One-piece toilets have an integrated tank and bowl, which eliminates the gap between the tank and bowl that can often become dirty. One-piece toilets are commonly found in more high-end homes and are also available in low-profile, low-height styles.
Q:
What is the material of the smart toilet?
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A: Ceramic.
Q:
What is the material of your smart toilet cover?
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A: Plastic-PP; Anti-microbial; Anti-yellowing.
A: We will recommend the proper voltage plug by country.
Q:
What features should I consider when purchasing a toilet?
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A: Toilets are available in round and elongated sizes, offering a wide range of shapes and styles to suit your preferences. For most homes, elongated toilets are recommended, while round styles are a popular choice when space is limited. The selection of the style ultimately depends on personal taste, with options ranging from contemporary to traditional designs.
Standard toilet height is approximately 14 1/2" from the floor to the bowl rim, excluding the toilet seat. In recent years, toilet bowl height has been increased to aid individuals in sitting and standing up, benefiting taller individuals, as well as those with physical disabilities and/or the elderly. The latest and most commonly preferred comfort height is usually around 16 1/8" from the floor to the rim. Toilets that meet the standard ADA (Americans with Disabilities Act) requirements must have a floor-to-bowl rim height of 17"-19", including the seat.
You should also take into account the distance between the toilet and the wall, commonly referred to as the toilet rough-in, which is usually 12 inches. In older homes, the rough-in dimensions may be 10 inches or 14 inches. This is important because many toilet models are designed for 12-inch rough-ins, so if you have a unique rough-in size of 10 inches or 14 inches, your options for toilet styles may be limited. However, Jabra Sanitary offers a wide range of toilets in various styles, rough-in sizes, and heights to accommodate most installation needs.
Q:
Why should we choose an instant heating smart toilet?
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A: The heat storage smart toilet from Jabra Sanitary is highly energy-intensive as it requires continuous heating to keep the water warm even when not in use. On the other hand, the instant heat smart toilet is both water-saving and energy-saving, providing 24-hour access to fresh water!
Q:
How to install the smart toilet seat? Is it difficult?
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A: Installing toilets can be straightforward if you have some mechanical skills, but it's always advisable to hire a licensed plumbing contractor. Alternatively, we can assist you by organizing a dedicated team to handle the entire installation process on your behalf.
Q:
What certifications do you have for your smart toilet?
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A: Jabra Sanitary is a manufacturer of sanitary ware that has been approved by ISO 9001. We offer smart toilets that are CE-certified, and we also have some products listed with ETL/CUPC for those who are selling to the North American market.
We also offer certificates for environmental management system conformity, occupational health and safety management system conformity, quality management system conformity, and more. If you require additional certificates for your projects or market, we are also able to assist.
Q:
Do Jabra Sanitary toilets comply with local and national water conservation and plumbing code requirements?
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A: All Jabra Sanitary products meet or exceed industry standards such as ANSI, UPC, CSA, and other local and national code requirements. In addition, we have rigorous internal testing and quality control measures in place for all our toilets. This ensures that you receive high-performing products that consistently meet your expectations.
Q:
Do Jabra Sanitary toilets use standard replacement parts?
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A: Yes. You can purchase standard replacement parts from professional plumbing contractors or directly from our manufacturer.
In our products, we offer common tank trim options such as our exclusive flush valves and fill valves (also referred to as a ballcock), as well as the well-liked Fluidmaster 400A. At Jabra Sanitary, we continuously enhance the performance of our products and parts to ensure that you always receive the best product for your specific requirements.
About Jabra Sanitary
Q:
Can I get a sample before placing the order?
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A: Yes! We offer the option to request samples before placing your order. Please note that there is a shipping fee associated with sample requests. Feel free to request a sample now and experience the quality firsthand!
Q:
Can you do OEM for my brand?
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A: Yes! We provide a minimum order quantity (MOQ) of 100 pcs for OEM. You have the option to customize all the items with your logo, carton, and label.
Q:
What Is The MOQ? Any discount if I order more?
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A: We are able to manufacture the requested quantity. For toilet models that are currently in stock, the minimum order quantity (MOQ) is 10 pcs. For customized sizes, designs, or shapes, the MOQ ranges from 100 to 1000 pcs, depending on the specific product. It is worth noting that larger quantities may result in more favorable pricing.
We offer discounts for first-time orders and orders in large quantities. For more information, please get in touch with our sales team.
Q:
Is possible to inspect the cargo in Jabra Sanitary ware factory before loading?
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A: Yes. We encourage all customers to inspect the cargo prior to loading. Alternatively, we can provide photos or videos of the cargo before delivery.
Q:
What's your packing method?
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A: We carefully package the sanitary wares by using foam for protection on the inside and a sturdy carton on the outside. This ensures that they are well-suited for long-distance transportation.
Q:
What is the turnaround time on my order?
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A: Typically, the production and shipping process takes around 15-20 days. The exact shipping time will vary depending on your location and the chosen shipping method.
If the quantity is large or there are special requirements, the time may be a little longer.
We also offer expedited orders. Please contact our team, and we will determine the specific timeframe based on your needs.
Q:
What Is Your Shipping Terms?
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A: For large production orders, we recommend shipping by sea. You have the option of choosing between Full Container Load (FCL) or Less than Container Load (LCL). When shipping LCL, we recommend using pallet or wooden box packaging to ensure the safety of the goods during transportation.
Q:
What Are Your Payment Terms?
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A: Bank Transfer (T/T).
Q:
What is your warranty for your bathroom products?
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A: Our standard products are backed by a one-year warranty. For specially customized products, the warranty duration may vary based on specific requirements and the intended working environment.
Q:
How Do You Deal With Any Defective Sanitary Ware?
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A: Our top priority is ensuring quality. We have a comprehensive quality control system in place to test goods and maintain quality standards before delivery.
If you receive any defective goods, please kindly provide us with photos and videos for further evaluation. We will then proceed to replace the product, refund the cost, or take appropriate actions based on both parties' opinions.
Please note that we have a 1:1 replacement policy specifically for defective sanitary ware.
sales@jabrasanitary.com
+8618151961957
Factory Address: Fushui Road, 
